OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 95 comments received in the last 90 days.
19 June 2025
Derek was very helpful
12 June 2025
Very professional. Friendly and efficient
04 June 2025
The experience at the sales centre was first class. I felt looked after, had no pushy sales tactics and was free to explore the car and test drive for as long as I liked. The knowledge of everyone onsite was excellent.
30 May 2025
Absolutely no problems.
30 May 2025
All good - only slight criticism was it took a few days from initial contact before I was able to speak to and make an appointment with motability specialist - no return of telephone calls at all.
28 May 2025
Treated very well as a customer from receptionist - sales - General manager. A very nice experience.
28 May 2025
Paul Jakeman was very helpful
19 May 2025
Sales representative was 1st class explaining every step.
16 May 2025
My only concern was i picked this car, because , when I sat in it there was a label hanging fron the rear view mirror saying it had the drive recorder . Since I've recently been discovering its features , to my disappointment found it doesn't have
10 August 2025
Advisor Dawn was a great link
08 August 2025
Good customer relations - when fault could not be traced on first visit a second appointment was arranged as soon as the fault reapeared.
08 August 2025
I liked the video report and the car was returned in a timely manner.
07 August 2025
Work carried out as required from iDrive notification. Drop off and pick up all went smoothly and courtesy car rebooked.
05 August 2025
Completely satisfied
05 August 2025
The customer service was absolutely first class from Carly , she kept me updated ever day.
04 August 2025
When I arrived to drop my car off they had no booking on the system. I booked my car through the My BMW app
04 August 2025
Excellent service
03 August 2025
As above, the customer service was exceptional from Dawn. She is a credit to herself and the team in the way she looks after customers, even in the most unexpected and challenging of times.
02 August 2025
I love the tea and coffee section
02 July 2025
The car is beyond my expectations having not seen the exact spec prior to ordering. The bells and whistles are mindblowing and I'm still like a child in a toy store playing with them. The interior is finished beautifully with attention to detail.