OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
241 ratings and 137 comments received in the last 90 days.
02 April 2025
Very satisfied with process and also the product.
01 April 2025
4 out of 5 BMW,s owned originated at the same BMW Centre. I appreciate the service provided by all personel encountered whether in sales, management, technicians and reception staff. No matter too trivial to deal with. Excellent customer care.
30 March 2025
Purchase was very professional and the showroom was well appointed. Staff were helpful and polite. Kept fully up to date in terms of delivery and the vehicle was well presented.
28 March 2025
The salesperson, Connor, was very helpful explaining the whole process and showed me the new technology very well. No question was a problem to him. Excellent service all round.
26 March 2025
Paul was excellent to work with
26 March 2025
Paul was so helpful & professional throughout the transaction
24 March 2025
Slightly disappointed the dash cam I ordered wasn't fitted before collection. On the way home the ride home was bumpy and as engineer my husband checked the tyre pressure which was sitting at 45psi, they should have reduced before collection
19 March 2025
Customer experience was first class, easy to deal with and kept me informed of delivery etc.
18 March 2025
Always very helpful and friendly staff
19 April 2025
Waiting appointment was helpful for me.
17 April 2025
Everything went smoothly and headlight replaced
14 April 2025
Couldn't have asked for more. No issues at all.
14 April 2025
Good customer care.
13 April 2025
Friendly and excellent service - Jamie kept me informed all the way
12 April 2025
Excellent service
10 April 2025
Jamie Jarvis was extremely professional, courteous and explained the full process of works and an expectation of cost. His communication on the progress of works was very welcome.
08 April 2025
No explanation of recall work that was carried out but no other issues.
08 April 2025
Apart from the actual 'Recall-Job', Arnold clark mechanics handed me a long list of advisories as to what needs changing/replaced in the near future!. (spare parts-sales pitch) I still do not know whether the 'Steering/Air-bag' issue sorted?.
08 April 2025
Told about the complete details of the service, was given feedback that my 2 front tyres were low on tread had the replaced and all work completed to the original time & date
06 April 2025
From the receptionist to the manager, no matter who it is, you will always get a friendly hello, it makes all the difference when visiting the Irvine centre. There was a no pressure sale from Sam and he kept me up to date on the delivery.