OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
177 ratings and 104 comments received in the last 90 days.
30 May 2025
All good - only slight criticism was it took a few days from initial contact before I was able to speak to and make an appointment with motability specialist - no return of telephone calls at all.
30 May 2025
Absolutely no problems.
28 May 2025
Paul Jakeman was very helpful
28 May 2025
Treated very well as a customer from receptionist - sales - General manager. A very nice experience.
19 May 2025
Sales representative was 1st class explaining every step.
16 May 2025
My only concern was i picked this car, because , when I sat in it there was a label hanging fron the rear view mirror saying it had the drive recorder . Since I've recently been discovering its features , to my disappointment found it doesn't have
06 April 2025
From the receptionist to the manager, no matter who it is, you will always get a friendly hello, it makes all the difference when visiting the Irvine centre. There was a no pressure sale from Sam and he kept me up to date on the delivery.
02 April 2025
Very satisfied with process and also the product.
01 April 2025
4 out of 5 BMW,s owned originated at the same BMW Centre. I appreciate the service provided by all personel encountered whether in sales, management, technicians and reception staff. No matter too trivial to deal with. Excellent customer care.
01 June 2025
Vehicle was repaired at first visit. Very professional and competent service. Carly on the service desk was outstanding.
01 June 2025
Fault appeared on the last day of my warranty. Managed to fit me in and repair under warranty.
31 May 2025
Friendly staff Service completed quickly and efficiently All costs were communicated
31 May 2025
On this occasion experience was welcoming, efficient and punctual
29 May 2025
Always excellent service
27 May 2025
from the moment i arrived i was greeted by a friendly member of staff Linzie Conway who made my experience a pleasure and is a credit to the company
25 May 2025
The health check was good as it let me know what needed done on the car. Also liked the video that was sent to me.
23 May 2025
As per above answer work has always been done to a high standard
23 May 2025
I was kept informed of the progress of repairs and when my car would be ready
22 May 2025
Very happy I was dealt w with in a professional manner
04 June 2025
The experience at the sales centre was first class. I felt looked after, had no pushy sales tactics and was free to explore the car and test drive for as long as I liked. The knowledge of everyone onsite was excellent.