OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 60 comments received in the last 90 days.
12 July 2022
Managed to get a showroom car within 2 weeks
11 July 2022
As above just a complete joy to deal with , from looking at my car to ordering it adding extra's all a great help & my advisor's knowledge about everything BMW was first class .
10 July 2022
Everyone was very nice Derek introduced me to the manager he thanked me for the business, a special experience.
07 July 2022
Everything was on time
07 July 2022
Staff were very helpful, extremely knowledgable, polite and professional at all times. BMW genius was also very helpful when collecting the car. Took both my husband and myself through all the essential controls.
19 June 2022
Seamless process
17 June 2022
This is BMW number four from the same agent (Harry Fairbairn, Irvine), A++ service every time..
28 May 2022
Nice and polite and questions answered
24 May 2022
Great customer service and talked us through the new car
19 July 2022
All staff at BMW irvine were very friendly and helpful which made the experience lovely
16 July 2022
Having used this BMW centre for all of the servicing requirements I have always found them to be efficient and pleasant to deal with.
11 July 2022
Dawn from the service department was great and managed to get car back in time for our holiday!
11 July 2022
Made an appointment to get a recall done , dropped the car off on the specific date , phoned to say the work was completed and I collected my car all washed and vacuumed out , perfect .
10 July 2022
Have had no problems using this service in the past and will continue to use in the future.
06 July 2022
The service I received was good and the service lady was great kept it contact all the way through. Her name was dawn. Only downside was no courtesy car available especially when car is broken down and was off road for 4 days.
04 July 2022
Great customer service
04 July 2022
They collected my car, kept me informed, and delivered my car back to my home on completion. Ahead of time. Perfect service.
02 July 2022
Service was great would use again
02 July 2022
The after care service from the staff in Irvine is second to none. They prompt when necessary to book the service without pressure, explain what will happen, collect if necessary, contact with updates. The staff are exceptional !!!
18 July 2022
Very welcoming and excellent knowledge about the car.