OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 116 comments received in the last 90 days.
09 April 2024
Extremely satisfied
28 March 2024
Excellent quality of service from all the members of staff with whom I had contact. Special mention of Derek Wilson, 'James', the Genius and the ladies on reception (sorry I do not know their names).
25 March 2024
Welcomed and taken through purchase and delivery by competent and knowledgeable staff
24 March 2024
Amazing customer service
21 March 2024
Attentive support by Paul Evans from build through to collection of vehicle
21 March 2024
Derek the salesman was great. All the staff were very friendly and made us feel comfortable.
20 March 2024
There was a 5 month delay between the ordering and the delivery of my car. This was due to shortages in manufacturing, but it meant I did not know when my new car would be arriving.
19 March 2024
Well looked after by all the staff
14 March 2024
See above. Was told by sales manager that he could only apologise for the damage and repair. No compensation or effort to make good. Had I not wanted the car so much I would have walked away.
18 April 2024
My booking had to be cancelled due to work commitments and another appointment was made for 2 days later. All this at short notice.
18 April 2024
Very good environment and able to relax
18 April 2024
Good fast service
14 April 2024
Staff provide excellent service.
14 April 2024
Spot on
12 April 2024
Again staff very pleasant helpful and accurate with information given.
10 April 2024
All work done to my satisfaction.
09 April 2024
Dawn at the service department kept me well informed and was a pleasure to deal with
09 April 2024
Wouldn't go anywhere else
08 April 2024
Because your staff are first class
11 April 2024
delivery and purchase was great