About Your Local BMW Retailer | Arnold Clark Irvine

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

193 ratings and 130 comments received in the last 90 days.

05 September 2026

everyone i dealt with was friendly and helpful and I am very happy with the service received Having to do everything by mobile with a poor signal took over an hour and everything had to be repeated many times the showroom wifi would not work with app

29 August 2026

Sam was very knowledgeable and experienced. He helped us through the buying process in a professional manner. At handover he spent time explaining the digital features of the operating system.

21 August 2026

Very good service. Team helpful and professional.

19 August 2026

Everything went smoothly and easily

19 August 2026

All went smoothly

18 August 2026

From the first meeting with consultant I was totally at ease and taken through the buying process with any questions fully answered .

17 August 2026

Friendly, helpful and informative

08 August 2026

Robbie the manager was exceptionally great at his job he made our experience so special after a bad experience with the service previously

03 August 2026

Great experience buying my new car. Paul was friendly, helpful, and made the whole process quick and easy. I'm very happy with my new car and would definitely recommend this dealership.

02 August 2026

Staff were courteous and efficient but were hampered by a poor internet connection at the branch. I had to use my banking APP to pay for the car as the card readers wouldn't connect.

See all reviews

31 July 2026

Katie was great and made the process straight forward.

16 July 2026

Efficient, polite service.

03 July 2026

Conor was outstanding

03 July 2026

Very friendly and efficient handover of car

02 July 2026

Haig and Leah provided good assistance.

28 June 2026

All went smoothly and lots of help given when required.

28 June 2026

Connor McLeod was excellent from first contact through to completion.

24 June 2026

Sam was very good from start to finish, despite some technical issues with the electronic forms. He went above and beyond to help get me sorted.

20 June 2026

Paul was very helpful and efficient.

09 September 2026

Car was booked in for new brakes on the 4/9/26 had dropped car off on 3/9/26 and they had completed the job that day and with the discount due to age of my BMW was a massive saving so all happy here

09 September 2026

All went according to plan

09 September 2026

Efficient, approachable, helpful. Pleasant, clean, modern showroom/ customer waiting area. Compared with other recent experiences (KIA Ayr), Genesis ( Glasgow) were not quite as friendly or proactive.

09 September 2026

Linzie at Customer Service was friendly and professional and kept me informed of progress. The mechanic working on my car sent the health check video

08 September 2026

On time with service

08 September 2026

Work completed as requested and on time

08 September 2026

Excellent service provided by Irvine BMW staff.

08 September 2026

Whilst booking service, I made two telephone calls, waiting over ten minutes each, without answer. Later had to use online service. On arrival at service reception I was left waiting without acknowledgement while receptionists used telephone.

08 September 2026

excellent personal service

08 September 2026

Diagnosed and fixed the car quickly.

See all reviews

08 September 2026

Kept fully informed. Courteous and respected customer service.

08 September 2026

All went according to plan and estimate with communication proactive and on time. Linzie Conway is very efficient and a pleasure to deal with.

01 September 2026

The were no problems

01 September 2026

The team make you feel very welcome. Extremely helpful and courteous interaction with Dawn from service team. Job carried out with efficiency and professionalism and was kept up to on progress.

31 August 2026

Job was carried out as initially agreed but the machine required to fix the car was broken initially so I had to wait 10 days for the repair to be carried out making the car feel unsafe in the mean time but staff were friendly and informative.

27 August 2026

The Service was excellent, as always

27 August 2026

I am very satisfied thank you

26 August 2026

Good communication

25 August 2026

Very efficient and a good service

25 August 2026

Very accomodating & done mot quickly

25 August 2026

Helpful and came and collected car and returned.

24 August 2026

Despite the shortcomings of the BMW UK CRM system Jamie at the service desk was understanding and very helpful in booking me in and getting my car looked at. His efforts salvaged an otherwise extremely frustrating experience.

24 August 2026

First class service from start to finish

24 August 2026

Confusion in the booking office regarding the cause of the transmission oil fault. The booking office stated that the service should have been carried out at a mileage prior to owning the car but this was not the case as confirmed by servicing depart

23 August 2026

Great customer service.

19 August 2026

Ease of booking, check in and general staff approach. Linzie Conway - as always was very professional, helpful, friendly and engaging. Over the phone prior to check in I was quoted a price without an explanation which would be helpful.

19 August 2026

Did what was expected, in the time specified.

18 August 2026

Service advisors are always very pleasant to deal with keep you updated, work always to agreed timescales.

18 August 2026

Efficient and polite

17 August 2026

Excellent service

12 August 2026

Staff were fantastic prices were high

12 August 2026

Friendly and efficient.

11 August 2026

Everything was a ok

09 August 2026

Courteous and helpful service from Dawn.

09 August 2026

Friendly helpful staff. Prompt service.

08 August 2026

Great customer service

05 August 2026

Repairs was carried out on the day it was booked in and I was provided appropriate updates on the progress.

05 August 2026

Friendly professional and effective staff

05 August 2026

Good customer service from the team at BMW Arnold Clark Irvine

02 August 2026

Good service and freindly staff.

29 July 2026

The staff were friendly, courteous, knowledgable and quick to answer my queries. I found 188 gbp to diagnose an issue a bit much therefore declined having my headlight auto alignment repaired. If theyd said 200 to find and fix it have gone ahead

29 July 2026

Fast and hassle free

28 July 2026

Friendly reception staff

28 July 2026

The service was carried out much quicker than on previous occasions.

27 July 2026

Work carried out very professionally.

27 July 2026

All went very smoothly start to finish

27 July 2026

Dawn, the. Service advisor was extremely professional and kept me informed of the progress of the work and answered any query I had with the minimum of fuss.

26 July 2026

Customer service representative was great.

26 July 2026

pleasant helpful staff

25 July 2026

Friendly service

25 July 2026

Service department (Jamie) kept me informed of findings and contacted me when car was ready for collection.

24 July 2026

Easy to book, drop off for MOT, and done within the estimated timeframe

24 July 2026

Friendly receptionist. Car problem resolved.

23 July 2026

From start to finish went completely smooth with no issues at all. Staff were friendly and accommodating.

23 July 2026

Job done efficiently and the friendly and knew what they were doing

22 July 2026

The diagnostic fee of nearly £200 on top of the repair costs was outrageous and totally inappropriate charge on a small job especially as I had already advised that the issue was loose wiring beneath the drivers seat

22 July 2026

Parking spaces are difficult to find.

22 July 2026

I had to try to find my car when I was collecting it. Still quite pricy for the work that was required . Good customer service and updates on work required on the car .

22 July 2026

Excellent service which was prompt and efficient

22 July 2026

GREAT SERVICE AS ALWAYS.

21 July 2026

Ease of service, friendly staff, text and video updates

19 July 2026

I was completely satisfied with everything and everyone thank you.

18 July 2026

Professional friendly greeting. All work carried out as per service. Car cleaned and Vacuumed. I waited for my car and was offered a beverage or soft drink. Nice surroundings.

18 July 2026

Just great staff very friendly and very helpful

16 July 2026

Kept advised and staff excellent

16 July 2026

Fast efficient and friendly service

15 July 2026

Courteous professional team

14 July 2026

I booked my repairs online. When i arrived on date booked they told me they had no record of my booking. When asked if i had booked on line i was told the online booking does not updste the inhouse system with my booking. This is a known problem.

14 July 2026

Staff were all amazing and gave me good time lines

13 July 2026

service was quick, easy and efficient

12 July 2026

Work required was completed

11 July 2026

The car wasn't cleaned properly, the lease company and garage didn't make me aware of documents required for a courtesy car, this cause me some issues.

11 July 2026

Dawn was excellent when I dropped off and collected my car. That said the actual booking experience was unsatisfactory. At time of booking could not be given price as

09 July 2026

Service performed to high standard with polite and knowledgeable staff

09 July 2026

From start to completion

07 July 2026

Very satisfied, the lady at reception was very helpful and kept well informed on the progress.

06 July 2026

Front offside wing has scrape on paintwork after service. Didn't notice it till I got home.

06 July 2026

Service carried out to complete satisfaction. Car felt as though it had a service. Car washed before return and was kept updated re progress

05 July 2026

Staff always very friendly and professional.

05 July 2026

Kept me informed. Got the job done

04 July 2026

Easy to book, professional happy staff to deal with. Kept in touch and offered advice about possible work required soon, with full costings also.

03 July 2026

Staff polite, efficient and just very nice.

02 July 2026

Everything was done in the time quoted

01 July 2026

Service was completed, I was contacted re some advisory issues and kept up to date with progress. Service from Dawn was also excellent

30 June 2026

Work promptly done as a priority as requested.

30 June 2026

Good service and polite staff

29 June 2026

I called in to the Arnold Clark BMW Centre as I had a noise coming from the rear of my M3 which was getting worse and needed immediate attention. Declan the Service Centre Assistant professionally handled my request and resolved the issue in 2 days

29 June 2026

Good service

29 June 2026

Service completed and car washed within 3 hours. Lady at service desk prioritised my car as i was on a tight schedule. Well done Irvine BMW ??

28 June 2026

Although it took 4 visits to get the work done-quick turnaround and the use of a car

28 June 2026

Good service

27 June 2026

Jobs were carried out quickly and efficiently at a decent price.

27 June 2026

Work completed quickly to accommodate my request as I had a long distance to drive home

27 June 2026

Fantastic

26 June 2026

Friendly and professional Customer service agent (Linzie?), providing information on process and progress from dropping off the vehicle to collection.

24 June 2026

Everything was explained clearly , so no issues ,no complaints

23 June 2026

All work carried out as specified

22 June 2026

Very friendly and professional throughout my visit

21 June 2026

Great service from booking appointment dawn booked my appointment fitted it in around my work hours soni wasnt put out in any way . Declan booked my car in and kept me informed all the way .

21 June 2026

Customer service was perfect and repair turn around time was quick

21 June 2026

Friendly staff nice surroundings ??

20 June 2026

Because both Dawn and Declan gave me such a warm welcome. Declan couldn't do enough for me. Thank you.

20 June 2026

Everything went smoothly from booking in till collecting my car

19 June 2026

Everything was quick and efficient with good communication from the desk. Apologies I can't remember first name but second was Conway; great service.

18 June 2026

Very.All staff very helpful especially Dawn

18 June 2026

Efficient, great communication and as usual Dawn made sure it was a seamless experience

18 June 2026

Service and staff were very helpful,

16 June 2026

Friendly efficient service

16 June 2026

The repair was done in the timescale quoted

16 June 2026

Vehicle was booked in, serviced and then cleaned all within the agreed timescale. Communication was very good. Absolutely no issues.

15 June 2026

Every thing was fine. Just think it's overpriced for what was basically an oil change and filter.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Arnold Clark Irvine BMW

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 18:00
Sun:11:00 - 18:00

Phone

01294 440830

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01294 440827

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:08:15 - 17:15
Sat:08:30 - 12:30
Sun:Closed

Phone

01294 849466

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01294 849466

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01294 849 438

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map